How can I pay for the gear?
Firstly we do not take credit cards. There are
however a number of other ways we can take payment. The most popular for large
items is COD. The advantage of this option is the goods are sent immediately.
There is a charge (by Aust Post) of approximately $9.00 for this service. Another method of
payment is direct deposit. This is not as fast as COD however as it generally
takes 2 working days to clear our account. If you wish to use this facility,
please contact us and we will advise account details. The third option is to
send a cheque for the items. A bank cheque is preferred because the banks will
clear these quicker. If a personal cheque is sent, the items will not be
despatched until the cheque clears (5 working days)
Why won't you send the items prior to
payment? All our items are held on
consignment. We have to protect the goods entrusted in our care hence we will
not release the items until payment is confirmed.
How much is postage?
We have a standard charge of $8.00- $10.00 for small items that
fit in a B6 post pack. Where the item is larger than this (as most things other
than clothing are), the actual costs are charged. If you contact us we will
provide a quote for the postage.
Why does Equestrian Gear Online require the
gear to be sent to us? We do not insist that this
occur however this is our strongly preferred option. The reason for this is
twofold, firstly, we prefer to photograph and rate the item
ourselves. This ensure that the item is as described when the purchaser receives
it. In the past we have had some people describe an item far more favourably
than we would and this leads to a lack of trust by purchasers. We want people to
know that what they are getting is what was described on our site. Secondly, we
have found that the delay in getting items to a purchaser when we have to wait
for them first is unsatisfactory and does not provide the level of service we
hope to deliver.
What if the price I set is too high?
Obviously we need to set the final price that is
attractive to buyers. That is the buyers receive a price heavily discounted on
the new price. If we consider your price too high, we will tell you - remember
we need to add our commission on top of your price. It is then your
choice if you wish to change the price. The
question you need to ask is this - Would you pay the price you have put on
the item after commission and postage is added?
What does the "New Ball" mean?
The ball is provided to enable regular visitors to know when a new item is
listed. This does not mean that the item is unused rather that it has been
listed for less than 1 month on our site.
What
does it mean when an item has the words "SALE PENDING" rather than a photo?
This means that the item has been purchased however in accordance with our
refund policy, it is not removed until the refund period has elapsed. We have
retained the hyperlink to the photo for your reference.
Why do I need to fill out a Consignment
Form? The consignment
form is important as it contains a statutory declaration that you are the owner
of the goods and states the price required by you. This ensure that there
are no disagreements after the item has been sold and protects the purchaser
from buying gear that the seller had no title to.
Does a listing with Equestrian Gear Online
mean that we have exclusive selling rights?
No - You are welcome to try to sell the items privately or some other way whilst
listed with us. Upon request we will immediately return the items we have
listed. we do however request that postage on the item be met by yourself.
What is the markup on the gear?
This depends on the item. In the case of an expensive
item such as a quality saddle, the markup is as little as 5% to 10%. On less expensive
items, the markup is likely to be between 10 & 20%. In all instances the markup
is added to the price you request.
